Support Center

CONTACT US

We'd love to hear from you! Our helpful Customer Care Team are available:


6am-4pm PST Monday-Friday


US Tollfree: (855) 353-9432

International: (310) 362-0581

Email: info@theflexbelt.com

Common Questions

Information on The Flex Range

Yes, it contracts the stomach muscles for all of users that use it as instructed helping to tone, tighten and strengthen. The technology used in the Flex Belt Belt® has been clinically demonstrated.

One 6-week clinical study showed that:

  • 100% of participants felt that their abs felt more toned and firm.
  • 92.3% of participants felt the firmness of their abdominal muscles increased.

***Conducted by Dr. John Porcari, PHD - Professor of Exercise and Sports Medicine at the University of Wisconsin - La Crosse, 2008. Results compiled from a satisfaction questionnaire.

Here's how it works: The unique construction of The Flex Belt features three pre-positioned, medical-grade GelPads, covering the central abdominal muscles and external obliques.

Signals from the ab belt reach out to nerves where they are most concentrated.

These nerves branch out to reach all the abdominal muscles (not just those under the pads) causing them to relax and contract naturally, working all the muscles at the same time.

Yes it is very safe. The Flex Belt range carries the CE symbol and also conforms to the requirements of the Medical Device Directive (93/42/EEC). The Flex Belt® was also the first abdominal toning belt cleared for sale by the FDA (Food and Drug Administration) in the USA.

The sensation is pleasant and apparent. You will feel a mild pulsing sensation, followed by some tightening of the abdominal muscles. The muscles should contract smoothly, hold themselves in a tensed position for a few seconds and gently relax again. You control how powerful the sensations are with the intensity controller. The intensity goes from level 1-150. As you get stronger, you will increase the intensity.

Used daily you should see results from 6-8 weeks. Then use it 2 to 3 times a week to maintain the result.
Yes of course. However – if more than one person intends to use the belts, we recommend ordering two belts and here is why:
  • The Gel Pads are placed on the belt according to your waist size.  If you share your belt, the Gel Pads will wear quicker as they will need to be re-positioned for your partner unless you are both the same size.
  • You will also need to change the Gel Pads much more frequently if you are sharing.  If you do chose to share your belt, you must order more Gel Pads on your first order because the first set won’t last long enough to see results between two people. 
  • You won’t be able to wear The Flex Belts® together if you share.  A lot of people wear the belts together while taking walks, doing chores around the house etc….
  • If you order an additional belt while checking out, you receive a 25% discount on the second belt.   
Your Flex Belt comes with the Flex Rechargeable Power Supply Unit that can be plugged into other Flex products for the buttocks (Flex Mini) and arms (Flex Arms). This enables you to save money by adding different products to your order because you only need to pay for the power supply unit once. After you place your Flex Belt order, you will be given the option to add these other Flex Products to your order. Additionally, you will be able to use the Flex Rechargeable Power Supply Unit for new Flex products when they are released. Click here to read about the other Flex Products.

YES -- If you order an additional belt while checking out, you will receive a 25% discount on the second belt. In fact – all additional belts after the first one are priced at 25% off.

Information on Flex Gel Pads

The Gel Pads are medical-grade devices. Their unique coating adheres to your skin and helps conduct the impulses to your muscles safely and effectively. Their large size ensures the comfort of your training session. Gel Pads last about 30 sessions. The success of your toning session relies on the quality of your Gel Pads. When it's time for new Gel Pads, be sure to order more at www.theflexbelt.com. When you are ordering your Flex Belt, you may order more Gel Pads to be sent with your order. We highly recommend this so that you don’t miss a day of toning while waiting for new Gel Pads to arrive. We recommend adding an additional 2-3 sets to your order.

With proper care, the medical-grade Gel Pads are effective for approximately 20-30 sessions. When you are ordering your Flex Belt, you may order more Gel Pads to be sent with your order. We highly recommend this so that you don’t miss a day of toning while waiting for new Gel Pads to arrive. We recommend adding an additional 2-3 sets to your order.

When you are ordering your Flex Belt, you may order more Gel Pads to be sent with your order. We highly recommend this so that you don’t miss a day of toning while waiting for new Gel Pads to arrive. We recommend adding an additional 2-3 sets to your order.

You can always purchase your replacement pads from www.theflexbelt.com or by calling our friendly and helpful customer service team: Hours: 7:30am-4pm PST Monday-Friday US Toll Free: (855) 353-9432 International:(310) 362-0581

Additional Gel Pads Cost: 1 Set = $14.99 2 Sets = $27.99 (a $2 saving) 3 Sets = $38.99 (a $6 saving) 4 Sets = $47.99 (a $12 saving)
Excluding Factors for using The Flex Range

If you have any of the following illnesses, you should not use The Flex Belt®: • Heart problems, including people fitted with a pacemaker • Diabetes of the type which requires you to inject insulin • Cancer, particularly if you have cancerous lesions on your skin

You must wait at least 6 weeks after giving birth and 3 months after a caesarean before using The Flex Belt®. This is to allow all scar tissue etc to heal fully before exercising the muscles. We would also recommend that you consult your doctor if you have any concerns.

Ordering, Warranty and Return Policy

Yes! Please call toll free (855) 353-9432 . Our professional Customer Service Representatives are available 7:30am-4pm PST Monday-Friday . Hours: 7:30am-4pm PST Monday-Friday US Toll Free: (855) 353-9432

You will see a charge from ‘TheFlexBelt.com.

All orders come with our famous guarantee so you have nothing to lose by trying this awesome advancement in toning technology. Any order can be returned for a refund for 100% of the product purchase price within 60 days from the date you place your order. No questions asked. Shipping, Handling, and Insurance are non-refundable. A Return Processing Fee of $9.95 will apply to all returns.
This very fair warranty covers defects in manufacture that arise from correct use of the product in accordance with the product manual and instructions. In the unlikely event that a problem should occur with your belt, please call us for return information: Hours: 7:30am-4pm PST Monday-Friday US Toll Free: (855) 353-9432 International:(310) 362-0581 Please note that the warranty does not cover damage caused by abuse, misuse, accident, modification, moisture, extreme heat or cold, corrosive environments, high voltage surges from external sources or an unsuitable power supply, or to any product with an altered or defaced serial number. The warranty does not cover normal wear and tear on the Gel Pads. Unless your belt didn’t work when you first received it, you will be responsible for the cost of returning the product for your replacement. We recommend that you use a carrier that will track your shipment and insure your product's safe delivery. We cannot accept any returns sent C.O.D.
We collect only the required information to process your order, such as your name, address, phone number (we will not call you unless there is a problem with your order), and credit card number.
Shipping Information US
When you order before 6:00 pm, Mountain Standard Time, your order will normally ship the next business day. Orders placed after 6:00 pm MST, or on Saturday and Sunday, will normally ship within two business days.
The following are approximate delivery times from the ship date: Priority Mail – 2 to 4 business days Express Mail – 1 to 2 business days
Standard Shipping (5-7 business days) - Limited Time Special Offer Free Shipping (Normal cost $8.95) Priority Shipping (3-5 business days) – $16.95 Rush Shipping (1-2 business days) – $39.95
Yes. Your order is delivered in a plain package, with our name, TheFlexBelt.com, and your name and address.
Shipping Information – Canada
Limited Time Special Offer Free Shipping to Canada (usual USPS International Parcel Post shipping and handling fee is $29.95 US).
Most Canadian orders are delivered in 5-8 business days.
Most countries today charge their citizens an import duty or tax. We are unable to determine this in advance, and you will be responsible for this cost.
Yes. Your order is delivered in a plain package, with our name, TheFlexBelt.com, and your name and address.

The Flex Belt

Tones, tightens and lifts your butt and back of the thighs

The Flex Mini

Tones, tightens and lifts your butt and back of the thighs

The Flex Arms

Tones, tightens and lifts your butt and back of the thighs

Flex Belt Gel Pads

Medical grade replacement gel pads for Flex Arms

Our promise to you!

You will see results in a matter of 6-8 weeks. If you are not completely satisfied, we ask you to take advantage of our 60-day money back guarantee. This gives you ample time to see what The Flex Belt will do for you.